Privacy Policy

Last updated: 19 April 2026

1. Who we are

Keynsham Dog Park Limited (“we”, “us”, “our”) is the data controller responsible for your personal data. We are registered in England and Wales.

Address: Middlepiece Lane, Burnett, Keynsham, BS31 2TQ
Email: woof@keynshamdogpark.com

2. What data we collect

We collect and process the following personal data:

  • Account information: name, email address, phone number, postal address, and password (stored securely hashed, never in plain text).
  • Dog profile information: your dog's name, breed, age, birthday, and any notes you provide (e.g. behavioural or medical information).
  • Booking information: dates, times, areas booked, and booking history.
  • Payment information: processed securely by Stripe. We do not store your card details — only a reference to the Stripe transaction.
  • Contact form submissions: name, email, and the content of your message.
  • Newsletter subscription: email address, name (if provided), and subscription preferences.
  • Technical data: IP address, browser type, and pages visited, collected automatically via cookies and server logs.

3. How we use your data

We use your personal data for the following purposes:

  • To provide our service: processing bookings, sending confirmation and cancellation emails, and managing your account. Legal basis: performance of a contract.
  • To communicate with you: responding to enquiries via the contact form. Legal basis: legitimate interest.
  • To send marketing communications: newsletter updates, seasonal promotions, and dog birthday messages. Legal basis: consent. You can unsubscribe at any time.
  • To improve our service: analysing booking patterns and site usage. Legal basis: legitimate interest.
  • To comply with legal obligations: maintaining financial records and responding to lawful requests. Legal basis: legal obligation.

4. Third parties we share data with

We share your data with the following third-party processors, all of whom process data in accordance with GDPR:

  • Stripe (payment processing) — processes your payment securely. Their privacy policy is available at stripe.com/privacy.
  • Klaviyo (email marketing) — we share your name, email, and dog information to send relevant communications. You can unsubscribe at any time. Their privacy policy is available at klaviyo.com/legal/privacy.
  • Cloudinary (image hosting) — hosts site images only, no personal data is shared.
  • Nodemailer / SMTP provider (transactional email) — sends booking confirmations and contact form responses.

We do not sell your personal data to any third party.

5. How long we keep your data

  • Account data: retained for as long as your account is active. If you request deletion, we will remove your data within 30 days, except where we are legally required to retain it.
  • Booking records: retained for 6 years after the booking date for financial record-keeping purposes (as required by HMRC).
  • Contact form messages: retained for up to 12 months.
  • Newsletter subscriptions: retained until you unsubscribe.

6. Your rights under UK GDPR

Under the UK General Data Protection Regulation, you have the right to:

  • Access your personal data (a “subject access request”).
  • Rectify inaccurate personal data.
  • Erase your personal data (“right to be forgotten”).
  • Restrict processing of your personal data.
  • Object to processing based on legitimate interest.
  • Data portability — receive your data in a structured, machine-readable format.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at woof@keynshamdogpark.com. We will respond within 30 days.

7. Cookies

We use the following cookies:

  • Essential cookies: session cookies required for authentication and the booking system. These cannot be disabled as the site will not function without them.
  • Analytics cookies: if enabled, we may use Google Analytics (GA4) to understand how visitors use the site. These are optional and can be declined.

8. Data security

We take reasonable steps to protect your personal data, including: encrypted connections (HTTPS), hashed passwords (bcrypt), secure payment processing via Stripe, rate-limited APIs, and access controls on administrative functions.

9. Children's data

Our service is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to this policy

We may update this privacy policy from time to time. The “last updated” date at the top of this page will be revised accordingly. We encourage you to review this page periodically.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

12. Contact us

For any questions about this privacy policy or your personal data, contact us at:
woof@keynshamdogpark.com

Keynsham Dog Park Limited
Middlepiece Lane, Burnett, Keynsham, BS31 2TQ